We hope you will be completely satisfied with any  products purchased from The Outdoor Swimming Company. However should you wish, you can return it for any reason within 30 days from the date of dispatch for a full refund (less postage costs). Items must be unused and in an as new condition with all packaging and labels/tags attached. Whilst we generally process refunds the day they arrive with us, please allow up to 14 days (or longer during busy periods) for your refund to be processed.

Please return your item(s) to:

The Outdoor Swimming Company
10 Birch Court,
126 Middleton Hall Road,
B30 1DH

Please be aware that you are responsible for the item(s) until it is received by us, including payment of any postage costs. As such, we advise that you use a traceable and insured method of delivery, or at least obtain proof of postage to enable you to claim from the carrier should your item(s) fail to arrive with us.